1. Introduction

At QikTees, we want you to be completely satisfied with your custom products. If for any reason you are not happy with your purchase, we offer a straightforward return policy to ensure a hassle-free experience.

2. Return Eligibility

Custom Items:

As all our products are personalized, we cannot accept returns or exchanges unless the item is damaged, defective, or there was an error in customization.

Non-Custom Items:

For non-customized items (such as accessories or bulk orders), returns are accepted within 7 days of receiving the item.

T-Shirts:

• If the T-shirt tag is removed, the item is not eligible for return or exchange.
• Please ensure you are satisfied with the design and size before removing the tag.

Digital Products (Non-Returnable & Non-Refundable):

• All digital products (such as digital design files, eBooks, or downloadable artwork) are non-refundable and non-returnable once purchased.
• Due to the nature of digital goods, we do not offer refunds or exchanges.

3. How to Initiate a Return

• Contact our Customer Service Team at support@qiktees.com or through our website.
• Provide your order number, a photo of the damaged or incorrect item, and a brief description of the issue.
• We will respond with return instructions or process a refund if applicable.

4. Return Shipping

• For defective or incorrect items, we will provide a pre-paid return shipping label.
• For other returns, customers are responsible for return shipping costs. The product must be in its original condition and packaging.

5. Refunds

• Once we receive the returned item, we will process your refund within 7 business days.
• Refunds will be issued to the original method of payment.
• If a refund is not possible, we will provide store credit for the value of the product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or full refund.

7. Exceptions

• Digital products are non-refundable and non-returnable.
• Customized items cannot be returned unless there is a defect or error on our part.
• T-shirt tag removal: Once the tag is removed, the item is not eligible for return or exchange for hygiene and quality reasons.

8. Contact Us

If you have any questions or concerns regarding our return policy, please contact us at support@qiktees.com. We are happy to assist you!